Shipping Policy
At RetaExpress, we understand the importance of receiving your research materials promptly and securely. We offer fast, discreet shipping on all orders.
Shipping Rates
- Free Shipping: Orders over $150 qualify for free standard shipping
- Standard Shipping: $9.99 (3-5 business days)
- Express Shipping: $19.99 (1-2 business days)
Processing Time
Orders placed before 2:00 PM EST on business days are typically processed and shipped the same day. Orders placed after this time or on weekends/holidays will be processed the next business day.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.
Tracking
Once your order ships, you will receive a tracking number via email. You can track your package through our website or directly with the carrier.
International Shipping
We currently ship to the United States and Canada. International customers are responsible for any customs fees, duties, or taxes that may apply.
Delivery Issues
If your package is lost, damaged, or significantly delayed, please contact our customer service team immediately. We will work with the carrier to resolve the issue or provide a replacement.