Return Policy
We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a straightforward return policy.
30-Day Satisfaction Guarantee
You may return unopened, unused products within 30 days of delivery for a full refund. Products must be in their original sealed packaging.
Quality Guarantee
If you receive a product that is damaged, defective, or does not meet our stated purity specifications, we will replace it at no cost or provide a full refund.
How to Return
- Contact our customer service team at peptidesexpress@proton.me
- Provide your order number and reason for return
- Receive a Return Authorization (RA) number
- Ship the product back with the RA number clearly marked
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Non-Returnable Items
- Opened or used products (unless defective)
- Products returned without authorization
- Products purchased more than 30 days ago
Exchanges
If you would like to exchange a product for a different item, please initiate a return and place a new order. This ensures the fastest processing time.